RVBusiness, March/April 2020

them on their way Gregory said But if for some reason were unable to do that we have a network of mobile mechanics who can get out there to get that slide in to get those jacks up so that they can go on their way Once the RV is back on the road Coach Net agents take it from there We know that slide or jack is broken said Gregory So now were going to call ahead for them and find a dealership thats able to take that unit in and look at it We make an appointment for them We call the member back tell them where theyre going and when they need to be there Then they take the unit in for service and the dealer is ready and waiting for them The companys approach to tire service is another facet that differentiates Coach Net from its competitors Gregory maintained Most motorhomes even some of the fifth wheels now dont carry spares she said If a member has a blowout on the side of the road Coach Net sources a tire and wheel and delivers it right then and there so they dont have to be towed in to service There obviously is a tire and labor cost involved but everything else Coach Net handles and takes care of for the member Among Coach Nets varied roadside assistance programs 24 7 Protect includes 24 7 allinclusive roadside assistance and other benefits such as concierge services emergency trip interruption services tire discounts camping discounts and more Hazard Protect Tire and Wheel Protection an extension of the roadside assistance plan that picks up where the roadside program leaves off when RV owners encounter various road debris RV Protect provides an extended service agreement program Plans for both towable and motorized RVs include low deductibles and are transferable Asset Protect provides gap insurance that guards against the insurance value on an RV being less that what is financed Finish Protect provides interior and exterior surface protection for everything from leather to vinyl to carpets 76 RVBusiness M A R C H A P R I L 2 0 2 0 and fabrics as well as windshields vinyl awnings and body panels As part of the deal added Ostlund our package covers cars in addition to RVs We also provide third party services for some automotive companies out there that fit our niche which is high high quality We offer a white glove type service So its a high end roadside assistance environment At the end of the day in part due to the dealer partnerships that Coach Net has developed over the years and the rapport established with consumers there are individual members who have affiliated with Coach Net for 25 plus years Theyve kept their Coach Net membership all this time said Gregory because theyve received exceptional service every time theyve needed it Hazard Protect Tire and Wheel Protection picks up where the roadside progam leaves off The other thing that we do is work with manufacturer partners because we feel its important to understand who they are and what their customers need explained Ostlund So our goal is to continue to improve that program and provide warranty services for their customers If an RV manufacturer needs help from those knowledgeable and interested in growing the RV industry we want to continue to provide more warrantytype services for that RV manufacturer We think were very well situated to do so he added Our overall goal is to be the first line of resolution for any RV customer on the road If they have a problem or a question or a desire when they call in we want to be able to answer those questions and help them out as quickly as possible and in the friendliest way possible The other thing that we do is we work with manufacturer partners because we feel its important to understand where they are and the things that they feel their customers need explained Ostlund So our goal is to continue to improve that and just provide what well call warranty services If an RV manufacturer needs help or wants somebody else to help them who is knowledgeable and interested in growing the RV industry we want to continue to provide more warranty type services for an RV manufacturer We think were very well situated to do so he added Our overall goal is to be the first line of resolution for any RV customer on the road If they have a problem or a question or a desire when they call in we want to be able to answer those questions and help them out as quick as possible and as friendly a way as possible RVB Kim Gregory